Frequently Asked Questions
Please read through before sending a message. If you still need help, email jhampt09@stickersbyjennifer.com (allow 24–48 business hours).
How long will it take to ship my order?
Current processing time is 7–14 business days. This is a one-person shop and I do all the cutting and packaging myself. During sales, processing can extend to 2–3 weeks. Occasionally an order ships in multiple packages; you'll find every tracking number in the My Account section, or just message me for a delivery estimate.
How long will delivery take?
Once shipped: USA 7–14 business days, international 14–21 business days. All orders ship USPS with tracking. If your tracking looks stuck, let me know and I'll investigate right away.
What paper are the stickers printed on?
Standard matte sticker paper, kiss cut, so you just peel and stick. The stickers are non-removable, easy to write on with a standard pen, and not waterproof.
What are your business hours?
I'm online Monday–Friday, 9am–3pm EST, and I drop off the day's final shipment at 3pm. For questions about your order, please allow 24–48 business hours for a reply.
Refunds & exchanges?
Because of the nature of the product, I don't offer refunds, but I want you to be happy. If there's any issue with your stickers, contact me and I'll make it right. 100% customer satisfaction is my top priority.
Can I customize my stickers?
All stickers are pre-made in their current format: full box, functional and round stickers can't be customized. Script stickers CAN be customized, but please contact me first before ordering.
USPS delays: my local distribution centers (Pontiac & Detroit, MI) occasionally scan packages late, so tracking can sit in pre-shipment for a few days. If there's no movement for 7 days max, contact me and I'll open a search request or send a replacement.